Every order payment received is subject to a 48 to 72 hour holding period after which it is eligible for payout and payouts take up to 2 working days to appear in our bank account. Once your payment has been received by us, the order will be processed and takes between 2-5 days.
You will have Free Shipping on all products when checking out your orders. Free Shipping will include online track and trace. Once your order is shipped, you will receive your shipping confirmation.
myfavoritewallart wants to guarantee you the best and fastest way for delivering your orders. To keep the product prices as low as possible for you we order straight from our manufacturers worldwide.
Deliveries on orders from Europe, USA, Canada, Australia and New Zealand can take 2 to 4 weeks. Please contact us if your order does not arrive within 5 weeks.
Deliveries on orders from South/Central America, Russia and Asia can take 3 to 6 weeks. If deliveries do not arrive within 7 weeks please contact us.
Deliveries on orders from the rest of the world, including South Africa, can take 5 to 8 weeks. If deliveries do not arrive within 9 weeks, then you will be refunded or partially refunded on your orders.
There may be occasional custom delays during shipping. These delays are uncontrollable and may result in delayed delivery of the order. Items are mainly shipped via the post office and must be collected. Please ensure the correct delivery address (and correct postal code) are provided at check out. You may be asked to show your po ID when collecting the parcels at the post office.Packaging
For logistical reasons, items in the same purchase will sometimes be sent in separate packages. (Even if you’ve specified combined shipping)
All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient. There is a chance that you will not get charged VAT or duties, however if you do get charged, we cannot be responsible for these fees in any way. Please contact your customs office for more information. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/ duties.
If you plan to give one of our items as a holiday gift/ for special occasions, we recommend purchasing the item 6 weeks before to avoid disappointment with unforeseen shipping/ customs delays. We are not held responsible for items that do not arrive on time or before specified dates.
Our return policy lasts 14 days after receiving your order. If 14 days have gone by after receiving your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging. To refund your order if necessary, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. But contact us and we will provide you with the right retouradres for your products
There are certain situations where only partial refunds are granted (if applicable), such as items with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded. Any item that is returned more than 14 days after delivery will also not be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item please contact us at email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.